Terms & Conditions

These T&Cs are important for the safety of all customers and staff – please read carefully.

PLYMOUTH KARTING – Indoor Karting

1.Booking

1.1. A refundable deposit of £10 per driver is payable at the time of booking.

1.2. Outstanding balances must be paid in full prior to commencement of the booked event.

1.3. Provisional bookings are accepted but at the organiser’s risk.

1.4. Bookings are only conﬁrmed once the appropriate deposits are paid and a completed booking form received and accepted.

1.5. We accept debit/credit cards, cash and online payments. Cheques are not currently accepted.

1.6. Bookings cannot be transferred or resold.

1.7. If you arrive late or do not show up for your activity. This may mean you will miss your activity, and this will not be refunded.

Cancellations

2.1. Providing a minimum of SEVEN DAYS notice is given, a full refund of deposits paid is returned LESS any booking fees if the event organiser cancels a booked event or reduces the number of drivers originally agreed. You can also move your booking free of charge.

2.2. a)Providing a minimum of 48 HOURS (but less than seven days) notice is given, a full refund LESS the deposits paid is returned if the event organiser cancels a booked event or reduces the number of drivers originally agreed.

b)You can request to move the activity date, subject to availability. This forfeits any refunds and incurs a £5.00 administration charge. The event organiser may request to move or cancel the event by emailing – info@pkart.co.uk.

c)Bookings made less than 48 hours in advance are subject to cancelation procedures found in section 2.3

2.3. ALL outstanding balances become payable by the event organiser if he/she cancels a booked event or reduces the number of drivers originally agreed if less than 48 HOURS notice is given. Refunds or moving of a booking cannot be granted during this period.

2.4. A full refund of all monies paid is returned to the event organiser if Plymouth Karting is unable to provide the booked event for logistical reasons or a suitable alternative date cannot be agreed.

2.5. Plymouth Karting reserves the right to change the date of the booking if they deem it physically impossible to hold the event. In this instance, no refund will be granted, and a credited voucher of the amount paid will be given to you and valid for 12 months.

2.6. Plymouth Karting reserves the right to suspend or cancel a booked event at any time if it is judged to be unsafe.

2.7. Plymouth Karting is not responsible for any additional costs incurred by the event organiser, drivers booked or any other third party at any time.

2.8 In the event that you may have been in contact or have contracted coronavirus 48 hours before your booking, you will not be permitted to enter the premises. No refund will be given but Plymouth Karting will transfer your booking if it happens to be after the 48-hour notice policy found in 2.2. You will have to provide one of the following:

a. COVID-19 Positive screenshot from NHS
b. Screenshot of a positive Lateral Flow Device test that has been registered and confirmed on the government website.
c. Screenshot of the email from the school your child attends which informs you the child must self-isolate.

2.9 In the event the policy found at 2.8 occurs, we will allow for 1 (one) calendar month to reschedule the activity(s).

Driver restrictions

3.1. The minimum driver age for race events is 14 years when you book an adult race. The minimum height restriction for drivers is 125cm or a minimum age 8 years.

3.2. All drivers must register at our registration kiosk and sign a waiver which conﬁrms the following:

That they are in good health, medically ﬁt and not in a condition that could make it dangerous for them to drive.
That they are not under the inﬂuence of alcohol or drugs and consent to disclose the nature of any prescribed drugs they are taking.
They will accept the decision of the marshal(s) should it be decided not to let them drive or their drive is terminated early for safety reasons.
They accept the duration of their visit will be recorded on CCTV with audio.
They will wear appropriate footwear — i.e., no sandals or ﬂip-ﬂops.
They will wear the safety helmet provided but may elect not to wear overalls at their own risk. They accept overalls may have to be worn for modesty reasons.
Balaclavas are mandatory and can be purchased at our reception desk or you are welcome to bring your own.
They will be responsible for the security of their valuables.
They have read and accept these terms and conditions and understand go-karting can be a dangerous sport and that there are risks involved.
It is their decision to drive.

3.3. All drivers under the age of 16 years must have their disclaimer form countersigned by a responsible adult at our registration kiosk or you can register on your own smart phone.

3.4. All drivers must be capable of reaching and operating the controls of a kart comfortably. If in doubt, you are strongly advised to visit Plymouth Karting so an assessment can be made prior to a booking commitment.

Personal safety and responsibility

4.1. All drivers must obey the RULES of the track. Detailed as follows:

YOU MUST wear a safety helmet, balaclava, gloves and are advised to wear overalls and neck braces. Neck braces are compulsory for children under the age of 16.

YOU MUST attend the driver safety brieﬁng when asked to do so.

ALWAYS obey the marshals’ instructions – their decision is ﬁnal.

NO BUMPING – bumping is DANGEROUS.

OBEY all lights and ﬂags:

RED – STOP safely

AMBER – SLOW DOWN and do not overtake

GREEN – Go / Safe to continue

BLACK & WHITE chequered – Return to pits / end of race

DO NOT get in or out of a kart unless told to do so by a marshal.
WALKING PACE when driving in the pits.
NO loose clothing, sandals, jewellery, food/drink, or the use of electronic equipment. Safely secure keys.
NO aggressive behaviour including bad language. This includes to other customers and to our staff.
Spectators and visitors MUST NOT attempt to enter the track area unless invited to do so by a marshal. All safety signage displayed in and around the building must be complied with.
Spectators accept their visit will be recorded on CCTV with audio.

4.2. Plymouth Karting uses every endeavour to ensure driver and spectator safety, but motor sport activity can be dangerous, and an element of risk MUST be accepted by all visitors.

4.3. Children must always be supervised whilst on our premises. We ask that parents/guardians watch their children throughout the duration of their visit around the reception area, especially around the windows and furniture. They MUST be accompanied by their parents/guardians when in the garden, carpark and lobby area where the toilets are designated. Plymouth Karting Staff reserve the right to remove the option of any child participating in any activity if they are seen to be damaging property or misbehaving.

Exclusion from venue

5.1. Plymouth Karting reserves the right to cancel a booked event or exclude drivers and/or spectators and visitors from the premises with no refund under the following circumstances:

They are thought to be under the inﬂuence of drugs or alcohol.
They are wearing clothing likely to cause offence.
They are a danger to themselves or others.
They are displaying aggressive or abusive behaviour (physical or verbal) on and off the track. This includes staff, other drivers and /or spectators.

5.2. If you or anyone in your party have previously visited us and have done one or more of the above. You may have been banned from the premises without notice. If you believe that this might be the case, please contact us on 01752 651499 so we can check our system and avoid delays on the day. Plymouth Karting is not liable for any costs you may incur, and you may still be charged.

Café
a) The café may not be open for the duration of your party. However, Plymouth Karting will give you the option to book food which will take priority.
b) You must make allergens known to Plymouth Karting before ordering. Plymouth Karting does not take responsibility for those who do not inform us of dietary requirements.
c) The café will only be open on certain days of the week unless preauthorised. You can find the opening hours of our café on our website.
d) You will not be permitted to bring your own food or order in food but are welcome to bring a cake.
e) Only Plymouth Karting Employees are permitted in the café.
f) It is the responsibility of the customer when making a pre-order that they order correctly and accept that if this is not ordered correctly that they may have to pay extra to change the meal if it has already been cooked.
g) It is the responsibility of the customer to inform parents of party food that they may order for anyone under the age of 16 years.

E-Vouchers

7.1 You must ensure you use the correct email when paying for your e-voucher. Plymouth Karting will not be responsible for the voucher being sent to someone else.

7.2 All vouchers have a 12-month expiry date from the day of purchase and cannot be redeemed thereafter.

7.3 Vouchers cannot be sold to another party.

7.4 Vouchers cannot be exchanged for cash.

7.5 Vouchers are non-refundable.

7.6 Vouchers can be used for any activity as well as food and drink.

7.8 There will be no change or credit given when using vouchers

7.9 Vouchers can be used as a part or full payment

7.10 Plymouth Karting doesn’t guarantee any spaces will be available on sessions unless booked in advance

7.11 Lost, Stolen or destroyed vouchers will not be exchanged or refunded.

7.12 If we for any unforeseen circumstance cannot provide your booking, we will extend your voucher for up to 12 months. If the customer cancels for any reason, the voucher will not be extended.

7.13 Plymouth Karting reserves the right to reject any voucher that has been tampered with or in any way found to be unacceptable.

7.14 This voucher cannot be used to purchase any other vouchers.

LASER FIGHTERS – Laser Tag

Booking

1.1. A refundable deposit of £3.00 per player (minimum total £50) is payable seven days after booking. If booked on short notice with less than seven days until the commencement date it will be payable at the time of booking.

1.2. Outstanding balances must be paid in full prior to the commencement of the booked event.

1.3. Provisional bookings are accepted but at the organiser’s risk.

1.4. Bookings are only confirmed once the appropriate deposits are paid, and a completed booking form received and accepted.

1.5. Plymouth Karting does not accept cheques. BACS or debit/credit cards are accepted.

1.6. Bookings cannot be transferred or resold.

Cancellations

2.1. Providing a minimum of SEVEN DAYS notice is given, a full refund of deposits paid is returned LESS any booking fees if the event organiser cancels a booked event or reduces the number of players originally agreed. You can also move your booking free of charge.

c)Bookings made less than 48 hours in advance are subject to cancelation procedures found in section 2.3

2.3. ALL outstanding balances become payable by the event organiser if he/she cancels a booked event or reduces the number of players originally agreed if less than 48 HOURS notice is given. Refunds or moving of a booking cannot be granted during this period.

2.6. Plymouth Karting reserves the right to suspend or cancel a booked event at any time if it is judged to be unsafe.

2.7. Plymouth Karting is not responsible for any additional costs incurred by the event organiser, players booked or any other third party at any time.

2.9 In the event the policy found at 2.8 occurs, we will allow for 1 (one) calendar month to reschedule the activity(s).

Player Restrictions

3.1. The minimum player age is 6 years.

3.2. All players must be able to conform to the following:

a) In good health and medically fit.
b) Not under the influence of alcohol or drugs and consent to disclose the nature of any prescribed drugs they are on.
c) Accept the decision of the marshal(s) should it be decided not to let them play or have their game terminated early for safety reasons.
d) Accept that their visit will be recorded on CCTV with audio
e) Wear appropriate footwear – i.e., no sandals or flip flops.
f) Wear modest clothing.
g) Be responsible for the security of their valuables.
h) Have read and accept these terms and conditions.
i) It is your decision to play.
j) All players may wear a face mask which can be purchased on site, or you can bring your own.

Personal safety and responsibility

4.1. All players must obey the RULES of the arena.

Detailed as follows:

a) NO RUNING –running can result in injury to you and others.
b) OBEY the marshals’ instructions – their decision is final.
c) AVOID physical contact
d) TWO HANDS on the gun at all times.
e) DO NOT attempt to climb up walls or lie on the ground.
f) No sandals/flip flops, loose jewellery, food/drink or the use of electronic equipment. Safely secure keys.
g) No aggressive behaviour including bad language
h) Spectators accept that they will be recorded on CCTV with audio.

4.2. Spectators and visitors MUST NOT attempt to enter the arena unless invited to do so by a marshal.

All safety signage displayed in the arena must be complied with.

4.3. Children must be supervised at all times whilst on our premises. We ask that parents/guardians watch their children throughout the duration of their visit around reception area, especially around the windows and furniture. They MUST be accompanied by their parents/guardians when in the garden, car park and lobby area where the toilets are designated. This is due to our toilets and several pieces of furniture being vandalised and broken. Plymouth Karting Staff reserve the right to remove the option of any child participating in any activity if they are seen to be damaging property or misbehaving.

4.4. Laser Fighters uses every endeavour to ensure player and spectator safety, but an element of risk exists in all activities which is assumed to have been accepted by visitors if they choose to play or spectate.

Exclusion from venue

5.1. Laser Fighters reserves the right to cancel a booked event or exclude players and/or spectators and visitors from the premises with no refund under the following circumstances:

a) They are thought to be under the influence of drugs or alcohol.
b) They are wearing clothing likely to cause offence.
c) They are considered to be a danger to themselves or others.
d) They are displaying aggressive or abusive behaviour (physical or verbal). This includes staff and other players and/or spectators.
e) If you or anyone in your party have previously visited us and have done one or more of the above. You may have been banned from the premises without notice. If you believe that this might be the case, please contact us on 01752 651499 so we can check our system and avoid delays on the day. Plymouth Karting is not liable for any costs you may incur, and you may still be charged.

Café
a) The café may not be open for the duration of you party. However, you will be given the option to book food.
b) You must make allergens known before ordering. Plymouth Karting does not take responsibility for those who do not inform us of dietary requirements.
e) Only Plymouth Karting Employees are permitted in the café.
f) It is the responsibility of the customer when making a pre-order that they order correctly and accept that if this is not ordered correctly that they may have to pay extra to change the meal if it has already been cooked.
g) It is the responsibility of the customer to inform parents of party food that they may order for anyone under the age of 16 years.

E-Vouchers

7.1 You must ensure you use the correct email when paying for your e-voucher. Plymouth Karting will not be responsible for the voucher being sent to someone else.

7.2 All vouchers have a 12-month expiry date from the day of purchase and cannot be redeemed thereafter.

7.3 Vouchers cannot be sold to another party.

7.4 Vouchers cannot be exchanged for cash.

7.5 Vouchers are non-refundable.

7.6 Vouchers can be used for any activity as well as food and drink.

7.8 There will be no change or credit given when using vouchers

7.9 Vouchers can be used as a part or full payment

7.10 Plymouth Karting doesn’t guarantee any spaces will be available on sessions unless booked in advance

7.11 Lost, Stolen or destroyed vouchers will not be exchanged or refunded.

7.12 If we for any unforeseen circumstance cannot provide your booking, we will extend your voucher for up to 12 months. If the customer cancels for any reason, the voucher will not be extended.

7.13 Plymouth Karting reserves the right to reject any voucher that has been tampered with or in any way found to be unacceptable.

7.14 This voucher cannot be used to purchase any other vouchers.

SMASH!T – Rage Rooms

1. Booking
1.1. A refundable deposit of £10 per participant is payable at the time of booking.
1.2. Outstanding balances must be paid in full prior to commencement of the booked event.
1.3. Provisional bookings are accepted but at the organiser’s risk.
1.4. Bookings are only confirmed once the appropriate deposits are paid and a completed booking form received and accepted.
1.5. Cash or debit/credit cards are accepted. Cheques are not accepted.
1.6. Bookings cannot be transferred or resold.
1.7. If you arrive late or do not show up for your activity. This may mean you will miss your activity, and this will not be refunded.

2. Cancellations
2.1. Providing a minimum of SEVEN DAYS notice is given, a full refund of deposits paid is returned if the event organiser cancels a booked event or reduces the number of participants originally agreed.
2.2. Providing a minimum of 48 HOURS (but less than seven days) notice is given, a full refund LESS the deposits paid is returned if the event organiser cancels a booked event or reduces the number of participants originally agreed.
2.3. You can request to move the activity date, subject to availability. This forfeits any refunds and incurs a £5.00 administration charge. The event organiser may request to move or cancel the event by emailing – info@pkart.co.uk.
2.4. Bookings made less than 48 hours in advance are subject to cancelation procedures found in section 2.5.
2.5. ALL outstanding balances become payable by the event organiser if he/she/they cancels a booked event or reduces the number of participants originally agreed if less than 24 HOURS notice is given.
2.6. A full refund of all monies paid is returned to the event organiser if Plymouth Karting is unable to provide the booked event for logistical reasons or a suitable alternative date cannot be agreed.
2.7. Plymouth Karting reserves the right to change the date of the booking if they deem it physically impossible to hold the event. In this instance, no refund will be granted, and a credited voucher of the amount paid will be given to you and valid for 12 months.
2.8. Plymouth Karting reserves the right to suspend or cancel a booked event at any time if it is judged to be unsafe.
2.9. Plymouth Karting is not responsible for any additional costs incurred by the event organiser, participants booked or any other third party at any time.
2.10. In the event that you may have been in contact or have contracted coronavirus 48 hours before your booking, you will not be permitted to enter the premises. No refund will be given but Plymouth Karting will transfer your booking if it happens to be after the 48-hour notice policy found in 2.2. You will have to provide one of the following:
a. COVID-19 Positive screenshot from NHS
b. Screenshot of a positive Lateral Flow Device test that has been registered and confirmed on the government website.
c. Screenshot of the email from the school your child attends which informs you the child must self-isolate.
2.11. In the event the policy found at 2.10. occurs, we will allow for 1 (one) calendar month to reschedule the activity(s).

3. Participant restrictions
3.1. The minimum age for SMASH!T Rage Rooms are 12 years old.
3.2. All participants must complete and sign a booking disclaimer form which confirms the following:
a. That they are in good health, medically fit and not in a condition that could make it dangerous for them to participate. This includes:
• Asthma and other respiratory issues
• Epilepsy
• Pregnant or individuals who believe themselves to be potentially pregnant.
• Individuals with mobility issues
• Bone or skeletal deficiencies
• Individuals that have hypomobility or hypermobility conditions
• Individuals with diagnosed or suspected mental illness.
• Anyone under the influence of drugs or alcohol
b. That they are to consent to disclose the nature of any prescribed drugs they are taking.
c. They will accept the decision of the marshal(s) should it be decided not to let them participate or their activity is terminated early for safety
reasons.
d. They accept the duration of their visit will be recorded on CCTV with video and audio.
e. They will wear all necessary PPE provided by Plymouth Karting Ltd
f. They will be responsible for the security and safety of their valuables.
g. They have read and accept these terms and conditions and understand Rage Room can be a dangerous activity and that there are risks involved.
h. It is their decision to participate despite the risks.
3.3. All participants under the age of 16 years must have their disclaimer form countersigned by a responsible adult who will share responsibility.

4. Personal safety and responsibility
4.1. All participants must obey the RULES of the RAGE Room and the instructions of the marshal at all times. Detailed as follows:
a. YOU MUST wear all of the PPE provided by Plymouth Karting Ltd at all times whilst participating in the activity. This includes steel toe cap boots, protective gloves, overalls, a face mask, and a neck protector/hood.
b. YOU MUST attend the safety briefing when asked to do so.
c. ALWAYS obey the marshals’ instructions – their decision is final.
d. NO Hitting anything in the room with equipment that is not the item intended for smashing – Misuse of equipment is DANGEROUS.
e. Only Throw glass bottles at the designated area on the wall.
f. DO not purposefully aim equipment towards spectators – This will call for your immediate removal.
g. NO loose clothing, sandals, jewellery, food/drink, or the use of electronic equipment. Safely secure keys.
h. NO aggressive behaviour including bad language. This includes to other customers and to our staff.
i. Spectators and visitors MUST NOT attempt to enter the rage rooms unless invited to do so by a marshal. All safety signage displayed in and around the building must be complied with.
4.2. Plymouth Karting uses every endeavour to ensure participant and spectator safety, but this activity can be dangerous, and an element of risk MUST be accepted by all visitors.
4.3. Children must be supervised at all times whilst on our premises. We ask that parents/guardians watch their children throughout the duration of their visit around reception area, especially around the windows and furniture. They MUST be accompanied by their parents/guardians when in the garden, car park and lobby area where the toilets are designated. Plymouth Karting Staff reserve the right to remove the option of any child participating in any activity if they are seen to be damaging property or misbehaving.

5. Exclusion from venue
5.1. Plymouth Karting reserves the right to cancel a booked event or exclude drivers and/or spectators and visitors from the premises with no refund under the following circumstances:
a. They are thought to be under the influence of drugs or alcohol.
b. They are wearing clothing likely to cause offence.
c. They are considered to be a danger to themselves or others.
d. They are displaying aggressive or abusive behaviour (physical or verbal) in the Rage Room area or another other part of the site. This includes staff, other participants and /or spectators.
e. They have been banned on site in any Plymouth Karting Ltd activity prior to the booking.
f. If you or anyone in your party have previously visited us and have done one or more of the above. You may have been banned from the premises without notice. If you believe that this might be the case, please contact us on 01752 651499 so we can check our system and avoid delays on the day. Plymouth Karting is not liable for any costs you may incur, and you may still be charged.

6. Café
a) The café may not be open for the duration of your party. However, you will be given the option to book food which will take priority and we will ensure you receive your food.
b) You must make allergens known before ordering. Plymouth Karting does not take responsibility for those who do not inform us of dietary
requirements.
c) The café will only be open on certain days of the week unless preauthorised.
d) You will not be permitted to bring your own food or order in food but are welcome to bring a cake or nibbles, i.e., crisps, fruit, dips etc.
e) Only Plymouth Karting Employees are permitted in the cafe.

Plymouth Karting
Ernesettle Industrial Estate
300 Ernesettle Lane
Plymouth
Devon
United Kingdom
PL5 2SA

Please Note: Plymouth Karting reserves the right to refuse entry to anyone deemed a danger to themselves or others.

Terms & Conditions

PLYMOUTH KARTING – Indoor Karting

LASER FIGHTERS – Laser Tag

SMASH!T – Rage Rooms

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